Don’t Try to Improve Weaknesses, Instead Focus on Strengths
If you’re the owner or CEO of a company, you’re probably familiar with what happens when you have a struggling employee. You sit down with the struggling employee and assess what they’re doing wrong....
View ArticleLate Fees: The Hows and Whys of Charging Them
We’ve all been there. You miss a payment on a credit card or utility bill and find yourself paying not just the amount due, but the amount due, plus a late fee. In B2B relationships charging a late...
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The Four Agreements and Collection Negotiations
The book The Four Agreements by Don Miguel Ruiz was published in 1997. The book has been translated into over 40 languages and has sold over 7 million copies in the United States alone. Clearly, it...
View ArticleWhat Collection Agents Know About Hiring
If you Google “hiring negotiation” you’ll see hundreds of articles about how to negotiate a higher salary when given a job offer. You’ll also get a lot of articles from the employer’s point of view...
View ArticleWhen a Client Dies Owing You Money
It’s hard to imagine anything more awkward than asking about an unpaid debt after someone dies, but just because it’s awkward doesn’t mean you can avoid it. What happens to an individual or company...
View ArticleReduce Stress by Collecting with Integrity
Economies are cyclical. For every upturn, there’s a downturn. When there is a downturn, unqualified collection agencies tend to spring out of nowhere. In 2011, during the Great Recession hundreds of...
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How to Collect on Bad Checks
I don’t want to shock you, but even though we are now almost at 2020, and electronic banking, no cash stores, and ATMs are all part of everyday life, a lot of people out there are still writing...
View ArticleCan Your Nonprofit Use a Collection Agency?
Nonprofits and for profits differ from each other in many ways. But, one thing the two types of companies have in common is that they both need to collect money in order to keep on the lights. People...
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State of the Collections Industry in 2021
How did Covid-19 and the resulting economic downturn affect the collections industry? We may not know all the ramifications for a few years, but it’s clear that things have changed and will continue...
View ArticleThe True Cost of Hiring a Commercial Collection Agency
It’s always exciting to land a new client, but when that client does not pay you and the debt adds up, excitement turns into anxiety and disappointment. It may be time to consider hiring a commercial...
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